beecher bowers is your source for computer information and tips to keep your computer running smoothly.
Just a quick note for those who may be looking to try shoving their LG DVD/CD writer into an external USB enclosure. Chances are, it won’t work. Symptoms include errors mentioning “disc at once” problems immediately after trying to burn the disc.
I ran into this over the weekend, but the drive works fine as an internal drive. From searching through forum threads, this is pretty common to LG optical drives.
Before anyone gets upset, this article doesn’t describe all computer sellers on eBay. I know there are some that are honest and occasionally just have a problem.
I recently received a call from a lady whose son had purchased a computer on eBay for her and had it shipped to her house. He lives on the other coast and never saw the computer, other than the pictures in the auction. The seller contacted him after the sale and said the case had been tipped over and the plastic on the front cracked and he had to remove the innards, and put it in another case. (hint #1 there was a problem)
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I used to work in IT for a community college and one of the largest problems these type of environments have to deal with is the classroom configuration for computers. One professor would teach their class and students would learn how to change options in Microsoft Office or Windows and the next class would be met with 25 computers all configured differently.
Additionally, some users would decide that they knew what wallpaper would be good for the computer and the next user would be greeted by an image they are - to this day, still trying to get out of their head.
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Up front, I need to say that I sell Dell computers, so when Dell makes a mistake, it is of interest to me.
Currently, when consumers call for support, they have to go through a barrage of different levels and questions to get their problem solved. Sometimes this is ok, but when the consumer knows what they are doing, and can diagnose the problem prior to calling, the first level of tech support is just another hurdle to getting the problem resolved.
Now, Dell has described plans to offer “premium” support to consumers to get problems resolved quickly. The problem I see with this is now there is no reason to improve the support quality that is included with just the purchase of a computer. When a consumer has problems with the included tech support, Dell’s sales department will see a potential new support purchase, rather than a problem with their current support provisions.
What do you think? What experiences have you had with Dell support and have the experiences changed since the first time you called them?